• Novato Permitting - Customer Satisfaction Assessment

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    June 20, 2019
    Marin Builders Association and Marin Economic Forum Collaborate to Measure and Improve the Permit Customer Experience in Novato
    The Marin Builders Association and Marin Economic Forum are partnering on a Customer Service Assessment to help improve your experience as a customer of the planning and building departments in Novato.

    Permit Simplicity Coordinator, Aidan Vermeulen staffs the customer survey table near the Building and Planing Departments at Novato City Hall on July 10.

    The Novato Customer Satisfaction Assessment analyzes different aspects of the customer experience. The result will be a report presented to the City that will include data from customer surveys and feedback from focus groups and one-on-one interviews.  The report will include customer service improvement recommendations as well as a collection of best practices from comparable municipalities. 
    To help improve the permit customer experience in Novato we ask you to complete a brief online survey below. It will take less than 5 minutes.

    Thank you for your help!
    Click below to start the survey!


    If you have any questions or comments or would like to participate in a future focus group, please contact aidan@marinbuiders.com or 415-462-1220. The survey will take less than five minutes to finish. 
    Casey Mazzoni, Legislative Consultant
    (415) 462-1220
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